Telephone scam: Customs is aware of a telephone scammer impersonating Customs staff and making unsolicited calls to ask people for money they claim is owed. Customs does not make unsolicited calls for monies owing, and if you receive such a call please note the details and report it to Netsafe. | NZTD: Travellers flying into all New Zealand airports now have the option to complete a digital declaration instead of a paper arrival card, before travelling to New Zealand. Read more

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Privacy Statements

General Information

Privacy Statements tell you why Customs collects personal information and what we do with it.

Customs collects and uses personal information through a variety of channels and applications, for a number of differing purposes.

As required by the Privacy Act 2020 and to ensure we're transparent with you and where we collect personal information, we provide a statement telling you why we're collecting the information and what we use that information for.

Below is a list of all the privacy statements the Customs has:

General

This website
Border Protect
Zendesk

Trade related:

Trade Single Window
C11A - Application for a Customs-approved Area for storing exports (CASE) licence
C12A - Declaration in support of a Customs-controlled Area Licence application

Travel related:

Passenger Arrival Card
Form 4 - Aircrew Declaration (New Zealand Domiciled)
Form 5 - Aircrew Declaration (Non-New Zealand Domiciled)
eGates
C2B - Advance notice of Arrival (small craft)
C2B - Advance notice of Departure (small craft)

Personal

Business