Current TSW status

This page provides up-to-date information on whether any issues are affecting TSW and provides dates and times for planned maintenance outages.


TSW is operational.

Planned Maintenance Outages
Date and time Reason Comments
Every Sunday from 2am to 4am Routine maintenance We will update this page if maintenance goes over this timeframe
18 April, from 2am to 3.30am System maintenance TSW Online will not be available for the duration of the maintenance period. The TSW system-to-system Gateway will be available, however, responses will be delayed until the end of the maintenance period.
Tentative date of 5 May, time TBC System maintenance TSW Online and TSW Gateway will be unavailable for the duration of the outage
Tentative date of 15 May, time TBC System maintenance TSW Online will not be available for the duration of the maintenance period. The TSW system-to-system Gateway will be available, however, responses will be delayed until the end of the maintenance 
Tentative date of 18 and 19 May, time TBC Network maintenance TSW Online will be available, however, there may be periods of slowness while navigating through the menus. You may experience short delays in receiving responses to lodgements submitted via the TSW system-to-system Gateway.
Tentative date of 22 May, time TBC System maintenance TSW Online will not be available for the duration of the maintenance period. The TSW system-to-system Gateway will be available, however, responses will be delayed until the end of the maintenance period

Changes to TSW

What’s new, improvements and fixes to Trade Single Window which may impact you.

Date and time:  7 April 2019 Area impacted: TSW Online registrations and lodgements
Reason for Change: Users said it needed to be easier to identify errors. What you might notice: If there are errors on the page, it will tell you what they are when you hit the continue button at the bottom of the page. If you choose to go back and fix them, it will take you to the first error to fix.
Date and time:  7 April 2019 Area impacted: TSW Online - Registrations
Reason for Change: Registrations needing an importer and a supplier code was a two-step process. What you might notice: You can now apply for an importer and a supplier client type in the same application.
Date and time: 7 April 2019 Area impacted: TSW Online - Lodgements
Reason for Change: Users complained there was too much scrolling.

What you might notice: We are introducing more questions so TSW is better at only showing youwhat you need to see. The first question is "does this shipment have containers?" If you select "No", the container and container pack sections will remain hidden.

For mail lodgements, this section will not display at all.

Date and time: 7 April 2019

Area impactedTSW Online - all

Reason for Change: Users wanted to use Chrome as a browser for TSW.

What you might notice: Chrome is now supported as a browser.