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Current TSW status
This page provides up-to-date information on whether any issues are affecting TSW and provides dates and times for planned maintenance outages.
TSW is operational.
Issue resolved - 31 July. The delays experienced between 1025 and 1100 have been resolved and any lodgements impacted are being worked through. We apologise for the inconvenience.
We know TSW’s performance is not providing a good enough service right now, and how much this impacts industry. We apologise for this – we have a particular elusive problem going on deep in components within the system, and we have sought the supplier’s assistance with analysing and correcting this. It requires care because it is easy to make it worse, or break something else.
Alongside this we’re working very hard on faster recovery to minimise the impact when outages do occur. We have bought in extra monitoring tools to allow us to hone in on where the problem areas are.
Not all performance issues are due to TSW – it connects to other systems to process and risk assess transactions, and also relies on the telecommunications network being up and running. Sometimes we have to hold TSW transactions while issues in those systems or the network are resolved – and sometimes there is an issue with the client’s software provider system. These downstream issues have happened a few times in the past weeks. When we start the lodgement flow in TSW again, it works through the transactions queued up.
Note our service objective is to provide a response for the client’s system to take within 20 minutes of submission.Our usual average is 60 seconds, so anything between 5 seconds and 20 minutes is ‘normal’.
We know Fridays are particularly busy for exports, and Mondays for imports. We are working to ensure the process for urgent shipment clearance requests is running smoothly and reliably.
This page will continue to show the current status of TSW and is updated as soon as an issue is confirmed. Direction on how to seek clearance for urgent shipments is also provided under Urgent Clearance.
| Date and time | Reason | Comments |
|---|---|---|
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Every Sunday |
Routine maintenance |
We will update this page if maintenance goes over this timeframe |
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Thursday 30 July from 2am to 4am |
System maintenance |
TSW Online will be unavailable. The TSW system-to-system Gateway will be available, however there will be no responses until the end of the maintenance period. |
Changes to TSW
What’s new, improvements and fixes to Trade Single Window which may impact you.
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Date and time: |
Area impacted: |
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Reason for change: |
What you might notice: |