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Current TSW status

This page provides up-to-date information on whether any issues are affecting TSW and provides dates and times for planned maintenance outages.

TSW is operational.

Please note Customs systems are undergoing patching on Saturday 2nd October. There may be brief interruptions (no more than 5 minutes) to some services between 7am and 5pm. If you experience difficulties attaching documents to a TSW registration, please wait two minutes and try again. There may also be brief delays to responses. Thank you for your patience. 


Direction on how to seek clearance for urgent shipments is provided under Urgent Clearance 
Date and time Reason Comments

Every Sunday
from 2am to 4am

Routine maintenance

We will update this page if maintenance goes over this timeframe

Sunday 12 September from 2am to 5am

System maintenance

TSW Online  and the TSW system-to-system Gateway will be unavailable while system upgrades take place.

Sunday 12 September from 8.30pm to 10.30 TBC

System maintenance

TSW Online and the TSW system-to-system gateway will be unavailable. This outage period is dependent on the 2am outage earlier in the day and this page will be updated to confirm it will be used by 10am on Sunday 29 August.

Changes to TSW

What’s new, improvements and fixes to Trade Single Window which may impact you.

Date and time:


Area impacted:


Reason for change:


What you might notice: