Current TSW status

This page provides up-to-date information on whether any issues are affecting TSW and provides dates and times for planned maintenance outages.


The issues being experienced on 10/6 have now been resolved and you should receive all delayed responses shortly. We apologise for the inconvenience.

Planned Maintenance Outages
Date and time Reason Comments
Every Sunday from 2am to 4am Routine maintenance We will update this page if maintenance goes over this timeframe
Wednesday 19 June from 1.30am to 3.30am System maintenance TSW Online will not be available for the duration of the maintenance period. The TSW system-to-system Gateway will be available, however, responses will be delayed until the end of the maintenance period..
Tentative date of 26 June, time TBC System maintenance TSW Online will not be available for the duration of the maintenance period. The TSW system-to-system Gateway will be available, however, responses will be delayed until the end of the maintenance period.

Changes to TSW

What’s new, improvements and fixes to Trade Single Window which may impact you.

Date and time: Monday 3 June Area impacted: TSW Online - registrations and lodgements
Reason for change: Users told us the TSW screens could be confusing to use. What you might notice: We've changed the buttons to give clearer visual guidelines, and where TSW had Yes/No buttons side-by-side these have been changed to radio buttons stacked on top of each other to clarify what is selected.
Date and time: Monday 3 June Area impacted: TSW Online - Registrations and Lodgements
Reason for change: Users asked us to make TSW Online easier and faster.

What you might notice: There is now an address look up available for all New Zealand-based addresses. Start typing the address, select from the dropdown and it will populate the fields.

We have auto-populated the exchange rate in import declarations when the currency type is selected. This is still editable if it needs to be overridden for any reason.

We’ve added a ‘Find Location of Goods’ lookup to lodgements where you can type in the name of the premises and it will present valid locations of goods to use. Select from the dropdown and the code will be populated.

There is now a ‘Find Supplier’ lookup so you can type in the name of the supplier and select from the list that is presented, instead of going away from the page you’re on to find a supplier code.

For declarations there is now a ‘find broker’ dropdown so you can select the name of the brokerage you’re submitting for instead of having to remember the code. You can still type the code.

Date and time: Monday 3 June

Area impacted: TSW Online - Excise

Reason for change: Excise submitters had trouble finding their older excise submissions.

What you might notice: On your My Lodgements page we’ve added a new table called ‘My Excise Lodgements’. This will now display all excise submissions for the past year. If you need any excise submissions from more than 12 months ago, you can still retrieve these by typing in the lodgement number.

 

TSW is currently experiencing issues. You may notice slow or no responses. We are working to resolve this as soon as possible and apologise for the inconvenience.