Import payments and refunds

There are a number of ways to pay your duties and other charges.


Payments

Business/commercial importers can pay by:

Business/commercial exporters can pay by cash, including cheque and EFTPOS.

Change your payment method

If you need to change how you pay us, please contact us.

If you’re a broker, you must email your request to the National Credit Control Unit.

Short-payments

Short-payments are cases where you’ve not paid enough. You can tell us voluntarily, or we identify them by audit or other enquiry.

You must pay with cash or cheque if we give you an assessment notice. If you don’t pay by the due date, we may fine you.

Voluntary disclosure

If you’re on a deferred payment scheme and voluntarily tell us about a short-payment, we may adjust your client account with sending you a claim.

You must pay with cash or cheque. We won’t debit the amount from your deferred account. If you don’t pay by the due date, we may fine you.