COVID-19 update 26 March: Temporary entry restrictions remain in place at the NZ border – for more information please refer to either the Immigration NZ website or the Ministry of Health website. The border is open ONLY to NZ citizens and residents, Realm countries, Australian citizens and permanent residents ordinarily resident in NZ, airline and marine crew. More Customs’ information in relation to COVID-19 is available on this website. For more information about the NZ Government’s COVID-19 response, please refer to the official COVID-19 website.
Import payments and refunds
There are a number of ways to pay your duties and other charges.
Business/commercial importers can pay by:
Business/commercial exporters can pay by cash, including cheque and EFTPOS.
Change your payment method
If you need to change how you pay us, please contact us.
If you’re a broker, you must email your request to Revenue Management.
Short-payments are cases where you’ve not paid enough. You can tell us voluntarily, or we identify them by audit or other enquiry.
You must pay with cash or cheque if we give you an assessment notice. If you don’t pay by the due date, we may fine you.
If you’re on a deferred payment scheme and voluntarily tell us about a short-payment, we may adjust your client account with sending you a claim.
You must pay with cash or cheque. We won’t debit the amount from your deferred account. If you don’t pay by the due date, we may fine you.